Design Support Retainers

Overview

At Future, we understand that design needs don’t begin and end with one-off projects. Brands evolve, campaigns shift, and new creative requirements arise every week. Our Design Support Retainers give you ongoing access to our studio for everything from fast-turnaround social media graphics to artwork, powerpoint decks, digital assets, print-ready materials and more. Packages start from 7 hours per month and scale seamlessly so we become an extension of your team.

Ticketing System

All design requests are handled through a shared ticketing board, giving both us and our clients a clear view of every task.

• Centralised dashboard for submitting new tickets and reviewing all open or closed items
• Time tracking built into each ticket for complete visibility
• Cumulative hours showing time used to date and time remaining within your monthly allocation
• Comment threads storing all communication in one place
• Status & due date tools for clear progress tracking

This helps everything run smoothly and keeps communication clear on every request.

Response Times

To ensure dependable turnaround, we follow clear response standards:

• Critical work response: within 4 working hours
• Standard ticket response: within 1 working day

This means you’ll always get a quick response and we’ll start the work promptly.

Quality Assurance & Sign-off

Before artwork is finalised, it goes through our Future QA Checklist, which covers:

• Bleed and print setup
• Colour conversion
• Typography and spell-check
• Brand consistency
• Call to action and link testing for digital assets

This helps ensure every piece of work is accurate, consistent and good to go.

Monthly Review Meetings

Every month, we hold a review meeting to:

• Recap completed work
• Review time usage vs. allocation
• Prioritise upcoming tasks
• Align on campaign or brand goals
• Plan ahead for the following month

This keeps things running smoothly and aligned with what you need over time.

Flexible Packages

Our retainers begin at 7 hours per month, with the flexibility to increase your allocation as required. Whether you need occasional design support or a fully scalable creative extension of your team, we can tailor a package that fits your workflow, budget and long-term goals.